Family-owned & operated shop open 365 days a year to serve the local community since 2002

• Refined all administrative & operational systems (licenses/vendors/accounting) for streamlined offsite management

Global HR/payroll + compliance provider that facilitates hiring and payment services.
Post Jan 2023 acquisition:

• Led post-acquisition integration of Capbase's legal-tech platform into Deel's core product suite
• Managed 9 individual contributors engineering, product, legal, customer success, and marketing, driving 3× product adoption and enhanced platform functionality
• Built dashboards, workflows, and project cadences that scaled operations across product, engineering, and legal

SaaS guidance for startups across financial compliance, legal structuring, and fundraising preparation

• Translated leadership vision into engineering reality by managing resources and priorities for the team
• Led operational due diligence and execution for two funding rounds and final acquisition by Deel, managing financial reporting, compliance audits, and integration readiness across legal, technical, and financial workstreams
• Managed board meetings, prepared shareholder communications, and drove cross-functional alignment to ensure customer success and team productivity
• Built and refined the recruiting and onboarding pipeline for all new employees and interns

• Owned the entire user experience across the marketing, legal, design, and customer success teams
• Instituted project management discipline using Jira and Linear to enhance visibility into engineering progress and identify emerging resourcing constraints and technical blockers
• Built and iterated on customer support infrastructure (guidelines, documentation, process)
• Productized all contracts into standard, scalable versions
• Designed and executed corporate onboarding strategy for 1,000+ new users, achieving 11× growth in product adoption and establishing repeatable workflows for 30+ partner integrations

The parent company behind WordPress, an open-source CMS for website development

• Drove a 90% reduction in customer churn via data-driven analysis and cross-functional initiatives
• Designed and maintained a concierge service for all paid plan users
• Authored and edited 300+ technical guides, ensuring accuracy and clarity for both technical and non-technical audiences
• Spearheaded 50+ interviews to support DEI recruitment goals for building robust, diverse teams
• Hosted dozens of conference presentations and workshops on web accessibility, design best practices, security, and encryption

I studied how technology, media, and communication shape organizations and society. This interdisciplinary approach shaped how I build systems, assess risk, and turn complex problems into scalable solutions.