Family-owned convenience store open 365 days a year serving the local community since 2002

• Refined all administrative & operational systems to enable fully remote management, cutting on-site time in half while maintaining compliance and vendor relationships

Global HR/payroll + compliance platform enabling distributed teams to hire and pay globally.

• Led post-acquisition integration of Capbase's fintech platform into Deel's core product suite to meet operations and strategy goals while maintaining product & compliance continuity
• Grew 3x product adoption managing a cross-functional team of 9 (engineering, product, legal, CS, marketing) through an integration roadmap and feature releases

SaaS platform for startup compliance, legal structuring, and fundraising

• Translated leadership vision into engineering reality through resource allocation framework that balanced technical debt, feature work, and customer escalations
• Executed operational due diligence and execution for 2 funding rounds and final acquisition by Deel, ensuring a clean technical and financial audit across all workstreams
• Managed board meetings, prepared shareholder communications, and drove cross-functional alignment to ensure customer success and team productivity
• Built the recruiting pipeline that reduced time-to-hire by 40% while scaling the team

• Instituted project management discipline to surface technical blockers and resource constraints earlier, leading to a 65% drop in average customer issue resolution time and enhanced visibility into engineering progress
• Built and iterated on customer support infrastructure (guidelines, documentation, process)
• Standardized all contracts into scalable templates
• Achieved 11× growth in product adoption (1,000+ users) by designing repeatable onboarding workflows and establishing 30+ partner integrations while leading the entire user experience across marketing, legal, design, and customer success teams

The parent company behind WordPress, an open-source CMS for website development

• Reduced customer churn by 90% through data analysis to identify root causes and cross-team initiatives
• Designed and maintained a concierge service for all paid plan users
• Authored 300+ technical guides, ensuring accuracy and clarity for both technical and non-technical audiences
• Spearheaded 50+ interviews to support DEI recruitment goals for building robust, diverse teams
• Established critical feedback loops by synthesizing QA data & user feedback to directly improve experience
• Delivered 50+ conference presentations on accessibility and security to audiences totaling 5,000 developers

I studied how technology, media, and communication shape organizations and society. This interdisciplinary approach shaped how I build systems, assess risk, and turn complex problems into scalable solutions.