Experience

product management // operations // customer experience

General Manager

One Stop

Georgia Jan 2024 - Current

Family-owned & operated shop open 365 days a year to serve the local community since 2002

  • Refined all administrative & operational systems (licenses/vendors/accounting) for streamlined offsite management

Chief of Staff, Capbase

Deel

Remote Jan 2023 - Jan 2024

Global HR/payroll + compliance provider that facilitates hiring and payment services.
Post Jan 2023 acquisition:

  • Led post-acquisition integration of Capbase's legal-tech platform into Deel's core product suite
  • Managed 9 individual contributors engineering, product, legal, customer success, and marketing, driving 3× product adoption and enhanced platform functionality
  • Built dashboards, workflows, and project cadences that scaled operations across product, engineering, and legal

Chief of Staff, CEO + CTO

Capbase

Remote June 2021 - Dec 2022

SaaS guidance for startups across financial compliance, legal structuring, and fundraising preparation

  • Translated leadership vision into engineering reality by managing resources and priorities for the team
  • Led operational due diligence and execution for two funding rounds and final acquisition by Deel, managing financial reporting, compliance audits, and integration readiness across legal, technical, and financial workstreams
  • Managed board meetings, prepared shareholder communications, and drove cross-functional alignment to ensure customer success and team productivity
  • Built and refined the recruiting and onboarding pipeline for all new employees and interns

Project Manager, Customer Experience

Capbase

Remote Nov 2020 - June 2021
  • Owned the entire user experience across the marketing, legal, design, and customer success teams
  • Instituted project management discipline using Jira and Linear to enhance visibility into engineering progress and identify emerging resourcing constraints and technical blockers
  • Built and iterated on customer support infrastructure (guidelines, documentation, process)
  • Productized all contracts into standard, scalable versions
  • Designed and executed corporate onboarding strategy for 1,000+ new users, achieving 11× growth in product adoption and establishing repeatable workflows for 30+ partner integrations

Support Engineer

Automattic, Inc

Remote Jan 2015 - Nov 2020

The parent company behind WordPress, an open-source CMS for website development

  • Drove a 90% reduction in customer churn via data-driven analysis and cross-functional initiatives
  • Designed and maintained a concierge service for all paid plan users
  • Authored and edited 300+ technical guides, ensuring accuracy and clarity for both technical and non-technical audiences
  • Spearheaded 50+ interviews to support DEI recruitment goals for building robust, diverse teams
  • Hosted dozens of conference presentations and workshops on web accessibility, design best practices, security, and encryption

Skills & Tools

Operations & Strategy

  • Operating system design
  • Process scaling
  • SOPs & triage workflows
  • OKRs & KPI ownership

Cross-Functional Leadership

  • Product-Engineering collaboration
  • Executive alignment
  • Team development & retention

Technical & Data Acumen

  • SQL/Python
  • BI dashboards
  • LLM Interaction/AI Automation
  • PM Tools (Jira, Linear, etc)

Education

Bachelor of Science in Science, Technology, and Culture
[media track]

Georgia Institute of Technology

Atlanta, GA August 2009 - December 2012

I studied how technology, media, and communication shape organizations and society. This interdisciplinary approach shaped how I build systems, assess risk, and turn complex problems into scalable solutions.