Deel [ chief of staff, capbase ] // Jan 2023 – Jan 2024
Global payroll + compliance provider that facilitates hiring and payment services.
Post Jan 2023 acquisition:
- Supported principal (CFO office, Special Projects) to integrate the platform into the parent product
- Targeted 3x product adoption growth while increasing functionality
- Product team lead for Capbase (engineering design, customer success, QA, marketing/growth, legal operations)
Capbase [ project manager > chief of staff ] // Nov 2020 – Dec 2022
Legal + financial SaaS guidance for startups, including, incorporation, hiring, and fundraising
[ chief of staff ] // June 2021 – Dec 2022
- Supported principals (CEO + CTO) to ensure a successful, customer-centric product
- Led 2 funding rounds + final acquisition by Deel
- Managed all board meetings and shareholder communication
- Recruited and onboarded dozens of new employees
- Consolidated product knowledge for engineering, marketing, legal, and design
- Ensured customer success through continued product growth and prioritized support avenues
[ project manager, customer experience ] // Nov 2020 – June 2021
- Owned the entire user experience across the marketing, legal, design, and customer success teams
Instituted project management tools and protocols- Built customer support infrastructure (guidelines, documentation, and process)
- Productized all contracts for in-house and external law firms
- Created and led our internship program
- Personally onboarded 1000+ new companies
- Signed 30+ partners, which led to 11x increase in product adoption
Automattic, Inc [ happiness engineer ] // Jan 2015 – Nov 2020
The parent company behind WordPress, an open-source CMS for website development
- Supported developers via QA (testing, bug reports) & user feedback for all products within self-hosted WP installs
- Designed and maintained concierge service for all paid plan users
- Identified gaps in customer happiness leading to a 90% drop in churn through targeted outreach and iteration
- Edited and wrote 300+ public and internal technical guides
- Spearheaded 50+ interviews to support DEI recruitment goals
- Hosted dozens of workshops + talks: web accessibility, design best practices, online security, & site encryption
KarmaKazi Creative [ co-founder ] // March 2013 – Dec 2014
Web development for folks who needed a properly built online presence provided in a straightforward, no-fuss manner
- Developed custom mobile friendly e-commerce websites for businesses, musicians, artists, & filmmakers
- Provided ongoing site maintenance, brand strategy, SEO, & product photography
SKILLS
- A/B Testing
- Competitor Analysis
- Google Analytics
- Documentation
- Training / Onboarding
- Customer Success
- Email marketing + SEO
- User Accessibility
TOOLS
- Jira
- Linear
- Trello
- Productboard
- Figma
- Adobe Creative Suite
- Product Hunt
- Github
- Slack
- Intercom
- Zendesk
- Google Workspace
EDUCATION
Georgia Institute of Technology Atlanta, GA // August 2009 – December 2012
Bachelors of Science in Science, Technology, and Culture [ media track ]
Also found on linkedin 🙂